PacketBrain - Training and Consulting

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In this course, students learn to add, move, change, and troubleshoot IP telephony devices. Students will learn to support IP phone users and identify network and server impact when administering changes. Students will also configure the latest version of Cisco Communications Manager with Cisco 7960 and 7961 IP Phones, IP SoftPhones, and Catalyst switches with in-line power.

Everything in Cisco's ACCM course will be covered. Students will learn to configure and use Cisco's Unity application - a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store.

In this course, students will integrate a Unity server with a Communications Manager deployment, learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification. Students will build and test a sophisticated IP telephony network that can be used as a template for a real deployment. The Unity component allows seamless integration of the Unity server into the CallManager cluster deployed in the first part of the course. CCNA or CCNA Voice Certification is a mandatory prequisite.

Basic knowledge of TCP/IP and IP Telephony concepts is also imperative. This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are managing and maintaining installed Cisco IP Telephony products.