PacketBrain - Training and Consulting

Difficulty Level:

Professional

Course Acronym:

TVOICE

Course Length:

5 days

Price:

$1850

Associated Certifications:

CCVP (redirects to cisco.com)

Course Description:

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.


TVOICE teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System and Solution levels, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).


Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Course Objectives:

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions

Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.

Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.

Solve the common issues of an SAF-enabled network and CCD.

Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.

Troubleshoot voice quality issues and issues that are related to media resources.